Cyber Security Notice
Taxe attests that personally identifiable information and customer information stored on our systems is protected as follows:
Taxe Internet-facing servers are protected from access through firewalls and/or other security devices.
The firm's critical servers reside on isolated networks that have no direct Internet access.
Taxe internal systems that store customer personally identifiable information locks people out of internal systems after a few unsuccessful login attempts.
Access to shared drives is restricted to active employees and pre-authorized individuals on a "need to know" basis within Taxe through password-protected logins to the network.
Encryption technology is employed for data transmissions across public networks and on portable media devices.
System backups reside either in secure facilities at Taxe or in secure storage provided by a third party specializing in secure information management.
Personally identifying information is generally not stored on laptop computers or other portable devices. Further all data stored on laptop hard drives is encrypted.
All end-station computers use antivirus software that is regularly updated.
Operating System security patches are applied to all systems on a regular basis.
Employees are trained on the requirements to protect personal information.
Taxe has adopted written policies and procedures, reasonably designed to protect personally identifiable information.
Taxe further attests that should a breach occur, management will promptly take action to secure information, mitigate the breach, and notify, on a timely basis, any customers whose personally identifiable information could have been compromised.
Customer Identification Program Notice
To help fight the funding of terrorism and money laundering activities, the law requires all financial institutions to obtain, verify and record information that identifies each person or entity who opens an account. We are required by law to ask you to provide your name, address, date of birth and other information about you, your organization or persons related to your organization that will allow us to identify you before we approve your account. We also may ask you to provide certain identifying documents, such as your driver's license or passport or your organization's articles of incorporation and may obtain credit and other consumer reports to assist us in verifying your identity and in determining whether you satisfy our account criteria. Unless you provide the requested information and documentation, we may not be able to open your account.
By applying for an Taxe account, you agree to provide the information and documentation requested by Taxe and consent to Taxe acquisition of credit and other consumer reports about you for the purposes described above.
Risk warning statement
It is important that you read and understand this Risk Warning Statement (“Risk Warning Statement”) before accepting it. Before starting to utilize our System, you should understand that investment and trading on various markets pertain certain risks. This Risk Warning Statement cannot and does not disclose all risks and other aspects related to our System or utilizing our System.
For the avoidance of doubt, the Company does not provide any investment advice regarding any instruments traded through its System or otherwise. The Company may provide information on the price, range, volatility of certain instruments, but this is not considered an investment advice and should not be construed as such. Any opinions, news, research, analyses, prices, or other information contained in the System are provided as general market commentary, and do not constitute investment advice.
The market for various instruments may be volatile and uncertain. It is important that you comprehend the risks associated with trading on a market as fluctuations in the price of the underlying market may have an effect on the profitability of the trade. You should monitor positions on your User Account at all times, as you are solely responsible for this. We are not responsible for monitoring positions on your User Account. You should bear in mind that any past performance, simulation or prediction is not indicative of future performance. Therefore, you cannot and must not make any assumptions as to future performance based on any past performance, simulation or prediction. Some of the instruments may not become immediately liquid as a result of reduced demand, and you may not be able to obtain the information on its value or the extent of the associated risks. Under certain trading conditions it may be difficult or impossible to liquidate a position at all. You should be aware that the Company makes no representations or warranties about whether a certain instrument that may be traded through the System may be traded through the System at any point in the future, if at all. You should realize that you may lose all your initial investments and, in some cases, you may also incur losses that exceed your initial investments.
RISK ATTRIBUTABLE TO USING TECHNOLOGY
There are certain risks attributable to utilizing an Internet-based software including, but not limited to, the failure of hardware, software, Internet connections, computer viruses and cyberattacks. You acknowledge that the Company shall not be responsible for any communication failures, disruptions, errors, distortions or delays you may experience when using our System. While trading through our System errors might occur. You should be aware of the risks that may result from any System failure which could mean that your order may be delayed or fail. You may be prevented from sending a transaction request, or your transaction request or email may not be received by the Company or the System, due to hardware, software or Services issues (including, without limitation, Internet and other network connectivity issues). Unauthorized third parties may access or use your User Account and effect transactions without your knowledge or authorization, whether by obtaining the password to your User Account, obtaining control over another device or account used by you in connection with any enhanced security measures enabled for your account, or by other methods.
Some legal risks are attributed to instruments traded through our System. You are responsible for knowing and understanding how various instruments you trade will be addressed, regulated, and taxed under applicable law. Tax treatment of your trading activities may vary from jurisdiction to jurisdiction and depends on your individual circumstances. It may also be subject to change in future. It is your responsibility to fairly and promptly report all your income associated with your activity using the System pursuant to Applicable Law and pay any and all taxes and fees imposed thereon. You should be aware that the Company is not a tax agent. Some of the financial instruments may be differently construed by law in various jurisdictions. Moreover, their treatment by law in the same jurisdiction may be subject to change. Changes in taxation and other laws, government, fiscal, monetary and regulatory policies may have a material adverse effect on your dealings with various financial instruments.
COMMISSIONS AND OTHER CHARGES
Before you begin to trade, you should make yourself aware of all commissions and other charges for which you will be liable. If any charges are not expressed in monetary terms (but, for example, as a percentage of contract value), you should ensure that you understand the true monetary value of the charges.
You should be aware that financial instruments denominated in currencies other than your home currency have the additional risk associated with currency fluctuations. You should know how various risk factors can affect your trading strategies and how other market and risk factors can affect your investments and seek advice of a qualified attorney or independent financial adviser before deciding whether our Services and System are suitable for you.
What are Cookies and Web Beacons?
Cookies are pieces of data that a website transfers to a user's hard drive for record-keeping purposes. Web beacons are transparent pixel images that are used in collecting information about website usage, e-mail response and tracking. Generally, cookies may contain information about your Internet Protocol (“IP”) addresses, the region or general location where your computer or device is accessing the internet, browser type, operating system and other usage information about the website or your usage of our services, including a history of the pages you view.
Strictly Necessary Cookies
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can configure your browser to block or alert you about these cookies, but certain areas of the site will not function properly. These cookies do not store any personal data.
Performance Cookies and Web Beacons
These cookies and web beacons allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information that these cookies and web beacons collect is aggregated and, therefore, anonymous. If you do not allow these cookies and web beacons our aggregated statistics will not have a record of your visit.
These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.
Targeting Cookies and Web Beacons
These cookies and web beacons may be set throughout our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites. They do not store personal information that could identify you directly, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies and web beacons, you will experience less targeted advertising. The website does not track users when they cross to third party websites, does not provide targeted advertising to them and therefore does not respond to Do Not Track ("DNT") signals.
Managing Your Cookie Preferences
You have many choices with regards to the management of cookies on your computer. All major browsers allow you to block or delete cookies from your system. However, if you do decide to disable cookies you may not be able to access some areas of our website or the website may function incorrectly. To learn more about your ability to manage cookies and web beacons and how to disable them, please consult the privacy features in your browser or visit www.allaboutcookies.org.
Improper And Prohibited Trading
If Taxe determines, that you during your trading are engaged in the following activity(ies), Taxe without prior notice reserves the right to determine such situation at its sole discretion as Improper\Prohibited Trading, consequently Taxe reserves the right to determine transactions related to such activity(-ies) as Invalid Transactions.
The activities are as follows:
Illegal actions with usage of multiple IP addresses to conduct DDoS attack;
Making an order which duration is less than five minutes, meaning scalping;
Using external or third-party programs in trading;
Using any means in order to make price latency on our system;
Placing orders based on manipulated prices;
Coordinated transactions by, or in conjunction with other parties for taking advantage of system errors and delays;
Placing future “buy-stop” or “sell-stop” orders within one hour prior to the release of financial data.
If Taxe determines such Improper\Prohibited Trading and transaction(-s) are determined as Invalid Transactions, Taxe reserves the right to deduct any profit or loss generated directly or indirectly from the trades in addition to the commission, in addition to exercising its right to cancel any improper orders without prior notice to you. Customers of Taxe herein acknowledge and agree that upon the final determination in relation to whether the situation constitutes Improper\Prohibited Trading and Invalid Transactions after the detailed investigation of the account, Customers are required to fully obey without any objection.
Taxe is purposed to provide the most efficient trading liquidity available in the form of streaming, tradable prices for most of the financial instruments we offer on the trading platform. As a result of the highly automated nature of the delivery of these streaming, tradable prices, you acknowledge and accept that price misquotations are likely to occur from time to time. These misquotations, which may include ‘off market’ pricing, can occur at any time without notice to you or otherwise disrupt your trading experience. Taxe has the right but not the obligation to inform you of the fact after you have traded using off market prices or misquotations. Taxe reserves the right to cancel or adjust trades conducted on misquotations and off market prices so as to reflect the actual prices that would have applied to the trade. If it is determined that you execute trading strategies with the objective of exploiting such misquotations or off market pricing or otherwise in a manner that is inconsistent with fair market practice, Taxe has the right to determine that as Improper\Prohibited Trading also and consequently at its sole discretion may determine orders as Invalid Transactions. When an order is determined as Invalid Transaction, then Taxe will have the right to:
-adjust the price spreads available to you;
-restrict your access to streaming, instantly tradable quotes, including providing manual quotation only;
-reject an order or to cancel a trade;
-adjust prices to reflect actual market prices;
-immediately terminate our trading relationship with written notice.
Transmission of information to Affiliated Company
We can share the confidential information mentioned above with our business partners to improve the service quality and inform customers about new services of the Taxe. The list of partners includes companies that we own or manage.
Transmission of information to third parties
Transmission of Information to Governing Bodies
In exceptional cases, Taxe may disclose customer’s personal information to third parties if such disclosure is required by applicable law or other regulations. For example, we will have to disclose personal information to comply with court orders or official inquiries, as well as in the case of the protection of our rights and property.
Refusal to Provide Information
You have the right to refuse to provide information requested by our experts. In this event, we cannot give you full support and guarantee quality service for your accounts, since we have to make sure all the information you provide is absolutely accurate and inform you in timely manner of any changes in your information.
Instructions how to opt-out
You can opt-out of Taxe email marketing, by following the instructions included in email messages. Exception applies to the messages, which are related to making payments and the information about the latest services from Taxe that you cannot opt-out of. You can also use email to send us your requests relating to marketing materials and your right to forward these materials to third parties with marketing purposes.
Funds withdrawal policy
You have the all rights to withdraw your funds from your account at any time you need. In order to withdraw your money from your trading account, you need to make sure that your account has been verified. Verifying your identity and verifying your account is a requirement of the KYC policy (“Know Your Customer”). Funds can be withdrawn by you from your trading account, provided that such funds are not used to obtain margins and that these funds do not belong to our company, namely that they are not a bonus or credit. To withdraw funds, you need to make a withdrawal request in your personal account of our company. Please note that when withdrawing funds from your account you need to pay a fee of 0.3% of the withdrawal amount, which is necessary to cover the fees that the Company pays to payment processors for a successful and fast withdrawal procedure. By making a withdrawal request on the company's website, you declare and confirm that you are informed and agree to pay a 0.3% withdrawal fees. As soon as your withdrawal request is approved and processed, the request will be sent to the bank for execution and the funds will go to a credit card or other source from which they were debited or to the source that will be determined at its own discretion by the Company and will provide the customer with a guarantee receiving funds. Withdrawals will be made only to the source that is registered in your name. Please note that some banks and credit card companies may take time to process payments, especially in currencies where the correspondent bank participates in the transaction.
Please note that the customer’s failure to follow the verification procedure to meet the Company's rules may affect the customer’s ability to withdraw funds. If you are requesting a withdrawal from your account, and we cannot complete it without closing a part of your open positions, we will not fulfill the request until you close enough positions so that you can make withdrawal. To process your withdrawal request, make sure that the funds, namely the realized balance remaining on your account after the withdrawal is at least twice as large as the used margin.